Shopping Help

It is as safe to shop at penguin.co.uk as it is to shop by credit card at a regular store. We use the latest security software, and have been issued a Secure Server Digital Certificate by BT Trustwise.

If you are unhappy with any Product you purchase on this Website for any reason (other than any ebook, which cannot, by reason of its nature, be returned), you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.

To make a return please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return.

Please send the package to the address below (this is also printed on the bottom of your packing slip).

These are our delivery charges in GB pounds sterling (£). To work out the total delivery charge you'll have to pay, add up both columns for your region.

Region	Charge Per Order	Plus	Charge Per Item
Europe (EU)	£3.00	+	£2.00
Rest of the World	£3.00	+	£5.00

In order to download your ebook you will need to have installed the appropriate ebook reader software.

You can buy any Penguin Books Ltd title in print through penguin.co.uk, as long as it is in stock. To do this, place the items you wish to buy in your Shopping Basket. You can add any item to your Shopping Basket at any time, but this does not mean you have to buy it. You can also easily remove it at any time.

Your Basket displays everything you have added to your basket: title, price per item, number of items, and total price (if you want more than one copy of any item). It allows you to review, check and, if you want to, change the quantities and the items that you have in your basket. The Empty Basket button allows you to completely clear out the contents of your basket at any time. You should select Update every time you make a change. This refreshes the details on the page.

Once you have placed an item in your shopping basket, you will need to login to proceed with the purchase. The first time you login, you should check I am a new customer. If you have previously bought something from penguin.co.uk, or registered with us before, you should check I am already a Penguin customer and you will see your have previously entered details.

If you are a new customer, you will need to fill in a few personal details. The details with a star* next to them must be filled in - the other details are useful but are not essential to your order. (USEFUL TIP- If you use Internet Explorer as your browser, you can tick the Autofill box in your browser’s preferences or options, which saves time when filling in any standard forms like this.) The Hint box on this page is the place to enter a word that will remind you of your password.

At the bottom of the page you are asked if your Billing Address is different from your Delivery Address. If you would like your purchases to be sent to a different address from your payment receipt, then tick Yes and fill in the Delivery Address form that appears next. If not, then you will proceed to a summary of the information you have entered so far. You can change any of these details on this page.

When you are happy that your details are correct, continue to the next page. This is a summary of your order including delivery charges and any tax payable. You can still cancel your order here if you want to.

Next, proceed to the payment screens to complete your credit or debit card details. All payments are processed by WorldPay. You will see their logo on these screens. Please make sure your card details are correct. On completing your details you will receive a message on screen confirming your payment has been accepted. Your order has now been sent and you will see your order receipt on screen. We recommend you print this page for your records.

You will receive two emails. One from penguin.co.uk confirming your order has been received, and the other from WorldPay confirming your payment was successful.